Refunds and payment history
Find the payment. Check the result. Refund when needed.
See the status of a payment and the details behind it. If the payment allows a refund, choose the amount and follow the result.
Step-by-step guide
Check a payment before refunding
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Check a payment before refunding
Spoken narration Open the payment and check the refundable amount.
Check the details before you act.
Visible content (not all spoken; examples remain illustrative) Open Payments and choose the payment. YeboPay · 1 of 5 Open Payments and choose the payment. Illustrative example Customer: Sipho Demo Original amount: E500 Earlier refund: E100 Check how much has already been refunded. YeboPay · 2 of 5 Check how much has already been refunded. Illustrative example Original amount: E500 Already refunded: E100 Remaining: E400 Enter an amount or refund all that remains. YeboPay · 3 of 5 Enter an amount or refund all that remains. Illustrative example Refund amount: 200 Meaning: Part refund of E200 Check the details before choosing Refund. YeboPay · 4 of 5 Check the details before choosing Refund. Illustrative example Refund amount: E200 Refund: Not pressed Read the refund result before promising arrival. YeboPay · 5 of 5 Read the refund result before promising arrival. Illustrative example Availability: Depends on the provider Customer receipt: Wait for the actual result
Video and transcript in English. Examples use sample details.
What you can do
Refunds and payment history
Find the payment record
Check its amount, reference, status and date.
See failures clearly
Open a failed payment and read the recorded reason instead of assuming it went through.
Request an eligible refund
Refund the full remaining amount or enter a smaller valid amount when the payment supports it.
Keep failed payments, refunded amounts and payment references visible so you can answer a customer clearly.
For example
A customer has paid for an order that must be cancelled. The business finds the payment, checks the eligible amount and follows the refund result.
Refund availability depends on the payment’s status and provider. Do not promise that every method can be refunded or that money arrives immediately. Escrow refunds follow the separate escrow process and go to the buyer’s Yebo Wallet.
Features
More from YeboPay
Payments for websites and apps
Connect checkout, invoices and payment updates to the system you already use. Your developer sets up the payment steps your business needs.
Withdraw your balance
Check the card-payment money available to your business, choose the bank account it should go to and follow the withdrawal request.
Find the right customer or invoice.
Search Customers by name, email or phone. To find an invoice, ask the assistant for its invoice number.