Escrow payments
Hold a payment. Release it with the buyer’s code.
Hold a buyer’s payment for an order before paying the recipient. Check that funding has completed, then give the buyer their release code privately.
Step-by-step guide
See how a held payment is released
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See how a held payment is released
Spoken narration Holding money for an order?
Check the hold before releasing any money.
Check the details before you act.
Visible content (not all spoken; examples remain illustrative) See how a payment is held. See how a payment is held. Illustrative example Buyer: Sipho Demo. Payment confirmed. Payment held: E500 for a furniture order. Buyer’s release code is needed for normal release. Recipient: Demo Furniture. Held money is waiting for release. Release still needs buyer approval. See how a payment is held. YeboPay · 1 of 5 See how a payment is held. Illustrative example Buyer: Sipho Demo. Payment confirmed. Payment held: E500 for a furniture order. Buyer’s release code is needed for normal release. Recipient: Demo Furniture. Held money is waiting for release. Release still needs buyer approval. Open Escrow. Check the buyer and recipient. YeboPay · 2 of 5 Open Escrow. Check the buyer and recipient. Illustrative example Buyer: Sipho Demo Recipient: Demo Furniture Description: Furniture order Get the buyer’s release code after review. YeboPay · 3 of 5 Get the buyer’s release code after review. Illustrative example Order: Buyer checks the furniture Buyer’s release code: Not entered in this example Check Release funds before confirming. YeboPay · 4 of 5 Check Release funds before confirming. Illustrative example Action: Release funds Buyer’s release code: Required for normal release Confirmation: Not submitted If there is a problem, open a dispute. YeboPay · 5 of 5 If there is a problem, open a dispute. Illustrative example Action: Open dispute Reason: Order needs checking Refund destination: Buyer’s YeboWallet
Video and transcript in English. Examples use sample details.
What you can do
Escrow payments
Keep the payment on hold
Reserve funds for the transaction before releasing them to the recipient. A payment still waiting for funding is not a funded hold.
Use the buyer’s release code
Give the code to the buyer privately. Use it for a normal release when the buyer agrees to pay the recipient.
See what happened to the money
Track whether the hold is funded, released, refunded or disputed. Keep a problem visible while it is being resolved.
Use the code for a normal release when the buyer agrees to pay the recipient. Follow the hold’s status if a payment, refund or dispute needs attention.
For example
A marketplace can create a hold for an order, wait for funding confirmation and give the buyer the release code privately. When the buyer agrees to release the payment, the marketplace submits the code and checks the result.
An eligible activated account is needed. Funding methods, countries and currencies depend on the enabled providers. Refunds go to the buyer’s Yebo Wallet, rather than back to the original card or mobile-money payment. Release to an external bank recipient creates a pending payout request. Bank payment needs a separate settlement confirmation. A merchant can resolve a dispute by releasing or refunding without the buyer’s code. Agree the dispute terms with the buyer; escrow is not a guarantee against every loss.
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